Synerion’s Customer Care Center provides you with an experienced and dedicated support team that is able to address any questions you may have about Synerion’s Workforce Management solutions.
Our Help Desk is equipped with our best technical and industry specialists, providing you with support on any topic related to Synerion’s Workforce Management systems.
The support team will respond quickly to provide you with professional answers on system operational issues, malfunctions, or any other questions you may have.
Once implementation is complete and your Synerion system goes live, you are automatically registered with our Customer Care Center.
At the Center, our support team will follow the status of your service enquiry until your query is resolved to your satisfaction.
All service calls are handled according to the type of service they require and their level of urgency.
The following services are available to you:
Software Support:
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Guaranteed 2 hour telephone response during business hours
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Unlimited toll free support
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Web Based Case Tracking
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Bilingual support (English/French)
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Dial-in diagnostics
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Version updates
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On-site visits when necessary
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Remote assistance to save you time
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Maintenance of historical information on every call
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Email service for programming changes
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Custom online account with personal user login to access important Synerion documents and register service calls
Hardware Support:
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Unlimited toll free support
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On-site support when necessary
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All parts and labour included
You can reach our Customer Support Center by telephone or email, Monday through Friday between 8:30 AM and 5:00 PM EST, on regular business days.
Phone: 1-877-392-2205