In today’s competitive environment, a Hotel Front Office System (also known as Property Management System) is not enough to efficiently operate hotel resources. Even though a Hotel Front Office System manages your guests, as an integrated point-of-sale solution, it does not manage your employees.
In order to provide quality service while maintaining strong profits, you need to guarantee the availability of information about employee productivity, labour costs, hours worked, and absences. This information assures you have the right amount of employees, in the right place at the right time, based on the predicted level of occupancy, considering events happening in the hotel.
Focusing on Workforce Management helps the hotel in several Key Performance Indicators:
-
Avoid overstaffing and/or understaffing: WFM systems automatically produce efficient schedules to meet your labour budgets, while maintaining the desired service level.
-
Meet HR budgets: The ability to track actual labour costs and compare them to the planned costs in real-time allows managers to reduce the working hours in the following day, and consequently correct the accumulated deviation.
-
Minimize compliance risk: Use a centralized rules-based WFM solution that governs work agreements and regulations, approves overtime, and provides detailed audit tracking of working hours and leaves.
Workforce Management complements the Front Office solution by providing a “back-office” functionality that manages the hotel’s largest expense – your labour costs.