In recent years there has been an increase in the demand for public services. To meet this growing need, the government and public sector has had to necessarily become result-oriented, while at the same time maintaining a high degree of service orientation and efficiency.
Proactive Management of Workforce
As its workforce ages and more veteran employees approach retirement, the government and public sector fears the loss of experience and knowledge accumulated over the years.
Moreover, it must compete with the private sector in attracting new talent. The problem of recruitment, therefore, has become acute and necessitates a transition to proactive management of the workforce. To attract and retain high-quality workers, government and public organizations must demonstrate more flexibility in their work patterns, mobility, promotions and more.
Synerion solutions provide graphic displays of organizational structures and actual staffing, as well as recruitment tools that help managers assess and monitor human resource gaps. This enables them to respond as needed, either by new recruitments or through internal employee mobility and promotion.
Reduced Exposure to Compliance Risks
Characteristics of the government and public sector are the large number of agreements, extensive regulations, and vast dealings with numerous committees, all of which encumber effective workforce management.
Synerion WFM solutions enable the processing of a vast amount of attendance/ absence and overtime data according to labour laws, as well as individual and collective agreements, and its transfer to payroll and other systems within the organization. Automatic processing avoids data entry, prevents calculation errors and saves valuable time.
Managing Tardiness and Absenteeism
Endemic tardiness and absenteeism negatively affect the level of service in the government and public sector. Synerion’s self-service system enables employees and managers alike, depending on authorization levels, to transfer and handle requests for absence and tardiness.
Absences are approved based on the balance of vacation days and tasks that the employee must perform. An alert mechanism for unplanned absences and tardiness helps managers respond immediately with corrective action, thus avoiding disruption of current activities.
Key Benefits for the Public Sector
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Savings in operating costs through automated processes, decrease in overtime, and accurate wage calculations
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Reduced risk of compliance with labour laws and individual and collective employment agreements
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Management and control of absences and tardiness, as well as availability, efficiency, and cost of workforce
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Increased recruitment efficiency through maximum match between job requirements and candidate skills leading to shortened time cycle and reduced costs
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Cost transparency facilitates the meeting of budgetary goals.
Key Features for the Public Sector
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Business process automation for collecting and processing employee data for payroll
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Support for a range of pay periods: weekly, monthly, quarterly, annually and so on
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Budgeting (costing) of tasks/projects and work hour analysis in line with work schedules
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Management of a variety of employment agreements - global, shifts, flexi time, and others - and their adaptation to regulatory requirements and agreements within the sector
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Web-based self-service tools provide improved communication for employees and managers, with real-time viewing of information regarding attendance, time management, and absence requests
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Report generator and business intelligence system for more accurate trend analysis, planning of workforce requirements and costs, as well as flagging of issues that require attention
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Maximum matching between job requirements and candidate’s capabilities
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Interface to most internal and external enterprise systems.